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Operating model

Process map

Who acts, in which system, and where does the lot change hands?

Helen Ward

  1. Record the promiseLedgerline

Mara Ellison

  2. Release the lotLedgerline, and her memory

Andre Pell

  3. Issue the materialStores cage

Devon Cho

  4. Machine the seat faceCell 2, ShopPacket traveler

Priya Shah

  5. Inspect the seatBench and Hold Log

Luis Ortega

  6. Kit and packPack bench
  7. Confirm the shipmentDocknote, then Ledgerline
  1. Helen Ward to Mara Ellison. The revision often stays in email.
  2. Mara Ellison to Andre Pell. A printed list.
  3. Andre Pell to Devon Cho. The traveler may be Rev B.
  4. Devon Cho to Priya Shah. The count is in grease pencil.
  5. Priya Shah to Luis Ortega. The hold lives in Hold Log.
  6. Luis Ortega to Helen Ward. The confirm returns the next morning.
One row per person and one column per step. Under the grid, the six handoffs in words.
How this sheet sits with the others

Helen hands the promise to Mara, and the revision often stays in email. Mara hands Andre a printed list. Andre hands Devon a traveler that may still say Rev B. Devon hands Priya a count in grease pencil. Priya’s hold lives in Hold Log, not in a trusted MES flag. Luis’s confirm returns to Helen the next morning. Empty cells stay empty.

What it makes visible
Who acts at each step, which system they use, and the six places the lot changes hands.
When it is useful
When a delay or a defect might sit in a handoff rather than inside one role.
Who uses it
Helen Ward, Mara Ellison, Andre Pell, Devon Cho, Priya Shah, and Luis Ortega.
What it takes
The seven steps, the person on each, and the system that holds the record.
What it leaves
Six handoffs. The revision often stays in email. The hold lives in Hold Log. The confirm returns the next morning.
The underlying record
Helen Ward, Mara Ellison, Andre Pell, Devon Cho, Priya Shah, and Luis Ortega hand the lot across Ledgerline, a printed list, the ShopPacket traveler, grease pencil, Hold Log, and Docknote.

Where these facts go next

What this sheet still leaves out

It has no duration and no count.