Voice of the customer
Which promises can a crew feel?
What Ruth said
What the plant can test
- The crew is booked to the confirmed morning.
- A late lot idles them.
- On-time to the promise day
- A weeping seat brings the skid and the crew back.
- Ra at or under 32 µin
- One revision in the lot
- Packing count matches the list
How this sheet sits with the others
Ruth’s crew is booked to the confirmed morning. A late lot idles them. A weeping seat brings the skid and the crew back. Those three sentences are the promises a crew can feel. The sheet does not show whether Northline can hold them.
- What it makes visible
- Three sentences in Ruth Adeyemi’s voice, and the CTQs that follow from them.
- When it is useful
- Before anyone treats a plant metric as if it were the customer’s requirement.
- Who uses it
- Ruth Adeyemi, buyer at Hartwell Process Equipment. Helen Ward records the promise.
- What it takes
- What the install crew loses when a lot is late or a seat weeps.
- What it leaves
- On-time to the promise day, Ra at or under 32 µin, one revision in the lot, and a packing count that matches the list.
- The underlying record
- Ruth Adeyemi's booked crew, the promise day, a seat at or under 32 µin, one revision in the lot, and a pack count that matches the list are the promises the later sheets test.
Where these facts go next
What this sheet still leaves out
It offers no proof the plant can hold those promises.