Notes on how work really gets done.
Short pieces on the problems that keep returning, and on what it takes to put a fix into practice.
When the workaround becomes the process
A finished task hides the effort behind it. Before you remove a workaround, find out what it protects.
Why a fix that worked can stop working
A problem that keeps returning deserves a look at the attempts that came before it, as well as the problem itself.
What leaves when an experienced person leaves
Records keep the decision. The reasoning behind it often stays with one person.
A taller summit is a longer read.
If one of these describes your business, we would like to hear about it.
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